Privacy Policy

Effective Date: May 2026

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Smile Buds ("Smile Buds," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, communicate with our office, schedule appointments, or receive our dental services.

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By using our website or services, you agree to the practices described in this Privacy Policy.

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Information We Collect

We may collect the following categories of information:

Personal Information

This may include:

• Full name
• Email address
• Mobile phone number
• Home address
• Date of birth
• Insurance information
• Appointment information
• Information submitted through website forms
• Any other information you voluntarily provide

Health Information

As part of providing dental services, we may collect:

• Medical history
• Dental history
• Treatment information
• X-rays and dental imaging
• Insurance information
• Other health-related information necessary for your care

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Referral pages
• Date and time of your visit

How We Use Your Information

We may use your information to:

• Schedule and confirm appointments
• Provide dental consultations and treatment
• Send appointment reminders
• Respond to inquiries
• Provide customer support
• Process insurance claims and billing
• Improve our website and patient experience
• Send office announcements
• Comply with applicable laws and regulations
• Send SMS communications where you have provided your consent

Information Sharing

We do not sell or rent your personal information.

Information may be shared only as necessary to provide our services, comply with legal obligations, or support our business operations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, messaging platforms, and telecommunications providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

SMS Communications & Consent

Users may opt in to receive SMS messages from Smile Buds by providing their mobile phone number and selecting an unchecked SMS consent checkbox on our website before submitting a contact or appointment request form.

By opting in, users agree to receive SMS communications related to:

• Appointment confirmations
• Appointment reminders
• Treatment updates
• Customer support
• Office notifications
• Service-related communications

Message frequency may vary.
Message and data rates may apply.
Reply STOP at any time to unsubscribe.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of receiving dental services or making a purchase.

SMS Data Protection

Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. This does not include trusted messaging vendors, telecommunications carriers, or service providers that assist in delivering SMS communications.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Enhance the browsing experience

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information where permitted by law
• Withdraw consent for communications
• Opt out of marketing communications
• Update your contact information

To exercise these rights, please contact our office using the information below.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Smile Buds is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated effective date.

Your continued use of our website after changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or our SMS communications, please contact us:

Smile Buds
Email: hello@smilebuds.com
Phone: (323) 825-8558
Website: https://www.smilebuds.com

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